FAQ

RETURN AND REFUND POLICY

We want you to be happy and completely satisfied and believe we can make that possible if you follow a few directions…Please proceed as follows:

Returns and refunds:

• You must call Sea & Shell, toll free, at 866-388-4055 within 7 days of receipt of your item to receive return authorization.
• Keep the original packaging
• Item must be returned in the same condition, and same packaging it was received.
• Refund will be made when item is shipped back within 3 days of receiving return authorization less the original shipping charges and a 5% credit card transaction fee that has been incurred by Sea I& Shell.
• Refund is made once item is received by Sea & Shell and determined to be in good condition
• Return shipping is the responsibility of the customer

Return of Damaged items:

• Sea & Shell must be contact with 72 hours of receipt or a return will not be granted.
• Item will be replaced at no charge and no additional shipping

Restocking Fee Will Apply When:

• Custom Designs will incur a 25% restocking fee less all shipping charges. All efforts are made to provide 100% satisfaction. Many pictures are sent showing all angles of the item with measurements and no deposit is required when making a custom piece.
• Large pieces of furniture, chandeliers, mirrors and some of the wall sconces. Many of these items require special packaging and delivery by truck. A 25% fee will apply to those items.

No return on:

• Christmas items

PLEASE REMEMBER TO CALL SEA & SHELL FOR ALL RETURNS OR REFUNDS AT 866-388-4055. YOU MUST CALL FOR RETURN AUTHORIZATION OR A REFUND MAY NOT BE EXTENDED. YOU MUST KEEP ORIGINAL PACKAGING.